One Number Customer Support From ordering through customer support, just one phone number is all it takes: 866-825-8822.
We are available during normal business hours, Monday through Friday, 9:00 a.m. until 5:00 p.m. Eastern Time.
Online Pricing
Dealing with numerous manufacturers, it is nearly impossible to keep up with the prices modifications and changes. Prices must be confirmed with our sales team. We appoligize with the inconvenience.
Warranty Manufacturer’s Warranties are in effect with every item Salon Made Simple ships. Each manufacturer has their own coverage. Warranty information on specific items will be presented and discussed at the time your order is placed. Shipping & Freight
Availability:
"Drop Ship" Ships from product manufacturer.
Delivery time for drop shipped items varies based on the manufacturer. Most items ship within 1 week, with the exception of some massage tables, spa equipment, and salon furniture, which can take up to four-six weeks to ship and another week for delivery.
Salon Made Simple passes freight costs directly to our customers. We do not mark up these charges and have negotiated the best possible freight rates with the best service options through the nation’s leading carriers. Typical shipping times are indicated in the product description for every item on the site. Freight charges are displayed once an item is placed in the shopping cart and the customer indicates a destination state and zip code.
Payment Methods Salon Made Simple accepts Visa, MasterCard, American Express, Discover cards on line or over the phone. We also accept personal checks. Contact Salon Made Simple at 866-825-8822.
Ask us about lease-to-own options.
C.O.D. is not available as a payment option.
Order Cancellation Cancellations for in-stock items will be accepted prior to 4:00 p.m. Eastern Time on the same day the order is placed. Cancellations on Special Order furniture cannot be accepted once an order is in production.
No Refunds or Exchanges (Store Credit Only.)
A Minimum of 20% Restocking Fee Will Apply for Any Refused Merchandise.
Shipping and Handling Charges are not refundable.
Returns Most of the items Salon Made Simple offers, are made to your specifications and are not returnable. Contact a Salon Made Simple agent at 866-825-8822 for specific return policies prior to placing your order. Authorized returns must be made in the original packaging.
Damaged or Missing Items All items are inspected and tested before they are shipped. If an item is damaged during shipment, first contact the shipping company and fill out a damaged item report and contact Salon Made Simple within 24 hours of receipt of merchandise at 866-825-8822 for a Return Merchandise Authorization Number (RMA). If an item is missing or not what you had ordered, contact us right away and please remember not to throw away the packaging, in any case, as anyreturns require the original box.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the below image.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started!
We are not responsible for late delivery, broken, damaged or misslabeled items. We will work with you to have the items replaced or any issue resolved by working with the manufacturer. We strive on 150% customer satisfaction.
